ServiceNow has begun embedding AI agents directly into employee-facing processes like onboarding and routine task completion, according to Jacqui Canney, the company's chief people and AI enablement officer. Rather than announcing headcount reductions tied to AI efficiency gains—a pattern followed by Amazon, PwC, and Microsoft—Canney's team is attempting to redeploy workers into higher-value functions as automation handles repetitive work. The strategy targets processes where AI can generate first drafts, analyses, and structured outputs, compressing work that previously consumed significant labor. However, ServiceNow has not yet published data on how many roles have been genuinely transformed versus eliminated, nor has it disclosed concrete metrics defining success in this redeployment effort.