Despite widespread enthusiasm for artificial intelligence, a growing body of research from MIT Sloan Management Review reveals a troubling disconnect: many organizations struggle to translate AI capabilities into tangible business outcomes. The challenge isn't technological. Rather, successful AI adoption depends heavily on organizational dynamics that are distinctly human—how teams communicate across hierarchies, how leaders manage responsibility for autonomous systems, and how effectively companies navigate the cultural shifts that AI implementation demands. This gap between AI's potential and its realized value suggests that technology leaders have been underestimating the 'soft skills' required for digital transformation.